List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Review appropriateness of legal recovery | 1.1 Review account history and previous attempts at debt recovery to determine status 1.2 Analyse all documentation to confirm it is accurate and complete |
2. Instigate legal process | 2.1 Confirm within level of delegated authority the appropriate debt recovery action 2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings 2.3 Provide advice as required on estimated timeframes for progress of legal proceedings 2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action |
3. Implement actions arising from legal process | 3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation 3.2 Refer matters to authorised personnel for further action where appropriate 3.3 Inform all stakeholders fully of outcomes of legal proceedings |
Evidence of the ability to:
effectively implement organisational debt recovery policy
analyse and clarify information required to action debt recovery
accurately prepare debt recovery briefs for legal practitioners and record outcomes.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
identify and explain key features of organisational policy and procedures relevant to credit management and debt recovery
explain relevant legislative requirements relating to debt recovery
explain the current range of legal options for debt recovery
provide an overview of possible outcomes of legal proceedings
outline a range of service providers that may be used in debt recovery.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the field of work and include access to:
common office equipment, technology and consumables
credit product information
relevant software systems and data
legislative information and organisational policy and procedures for debt recovery.
Assessors must satisfy NVR/AQTF assessor requirements.